Refund policy

When we receive the returned item at Cadeaudines and the return process is complete, we will process the refund according to the payment method at the time of purchase. We strive to complete the inspection and return processing of the product within 7 business days of receiving the package, but it may take a little longer in some cases.

Return policy

Cadeaudines’ shoes and clothes are designed to give your life a surprise. If you are not completely satisfied, Cadeaudines’ products purchased from Cadeaudines.top are limited to unused products within 30 days, except for some products. We accept returns. 

* The condition for return is that the item is in the same condition as when it was delivered.

* When returning the product, please return all the items included in the package.

    • Exterior (original bag)
    • Shoes box
    • Product tag
    • Accessories (accessories, etc.)

Exceptional return policy

10-day return policy applied” products

    • Some very popular items must be returned within 10 days of receipt of the item. This product can only be returned if it is unused. “Within 10 days” means that the number of days from the start of counting, including the delivery date of the item, to the date when the customer delivers the item to the delivery company for return is within 10 days.
      * The condition for return is that the item is in the same condition as when it was delivered.
      * When returning the product, please return all the items included in the package.
        • Exterior (original bag)
        • Shoes box
        • Product tag
        • Accessories (accessories, etc.)
    • Products to which the 10-day return policy applies are labeled “10-day return policy applied” on the product details screen of the cadeaudines.top.

FAQ

  • How do I return an item purchased on Cadeaudines.top?
    Items purchased on Cadeaudines.top can be returned in a simple procedure : submit a claim through our email support@cadeaudines.top
  • Is it possible to try it on?
    You can try it on.
  • When does the return period start?
    Purchases made at Cadeaudines retail stores must be returned within 30 days of purchase. If you purchased from cadeaudines.top, you must give the carrier the package you want to return within 30 days of receiving the item. For items that are subject to the 10-day return policy, you must deliver the returned package to the carrier within 10 days of the date of receipt of the item.
  • Can I return the defective product?
    Cadeaudines is responsible for manufacturing all shoe and apparel products. If your Cadeaudines shoes, apparel, or gear products have material or manufacturing defects, you can return the product for less than two years from the date of manufacture, with the exception of some products. (If you purchased the product by June 30, 2017, you can return it for less than 4 years from the date of manufacture.) The date of manufacture is stated on the product tag.
    • For products purchased at Cadeaudines retail stores, we accept returns at the store where you purchased the product.

    • Contact support@cadeaudines.top for items purchased on Cadeaudines.top.